WEBSITE SUPPORT SERVICE

WEBSITE SUPPORT SERVICE
◼︎WEBSITE SUPPORT SERVICE

WEBSITE SUPPORT SERVICE

Website Support is about helping you with the changes and enhancements that you will want to make to your content over time.
  • Say that you want to reword the verbiage on one or more of your web pages.
  • You found or made some new images for some of your web pages.
  • You have a new product or service that you want to start selling, and you need some new web pages.
These changes are each a Support request that we would handle for you!

Website Support is Part of Website Care Plan

Each month as part of your Website Care Plan, you get:
  • Web Server Updates
  • Software Updates (Themes, Plugins, WordPress, etc.)
  • Small Customer Requested Updates
  • Email Support
  • Website Care Report (PDF)
  • Monthly Performance & Security Checks
This is why your website needs our Webcare Service.
ADD-ON BY-THE-HOUR SUPPORT
◼︎ADD-ON BY-THE-HOUR SUPPORT

CONTENT CHANGES SUPPORT (BY-THE-HOUR)

As time goes by, you will discover changes you want to make to your website.

These changes may be due to clients’ feedback, Search Engine Optimization (SEO), or even new products and services.

In each of our Webcare Plans, we budget time to make Small Website Changes. A Small Website Change is considered work items such as swapping images, adding a couple of photos, or changing text on existing pages. 

More extensive changes, such as adding new pages or new products, are handled via separate Support-by-the-Hour quotes.

By-the-Hour support starts at $99/hour with a 1-hour minimum. $10 per six-minute or partial six-minute increment after 60-minutes.

Contact us and explain what you need and we can get started.

ADD-ON - VIP SUPPORT

VIP SUPPORT (+Phone, +Zoom)

There are times where an email to explain something to us won’t work for you. 

We understand that sometimes a voice phone call or Zoom call is preferred by our customers.

We offer both of these additional services at $10 per six-minute or partial six-minute increment by appointment.

Email us, and we will set up a time to do a phone or Zoom chat.

FAQ

FAQ

“Website Support” is the work related to keeping your website and its data up to date and current.

For example, you may:

  • Change your business address.
  • Add or delete products.
  • Make changes to the About Us section.
  • Add or update a Product or Service image.

Each of these represents a “Website Support” Maintenance Request. Our team takes each request, reviews it, schedules it, implements it, verifies it, launches it, and informs you of completing the task. Yep, this is one of our many Business Processes that you’ll read about often here. We do our best to “Do it Right the First Time.”

All of these items fall under “Website Support.”

We support all of our customers via email. Email is more cost-effective than phone or text.

It also allows us to document client questions and problems more efficiently to get responses and solutions more quickly. 

Each month you will get a Monthly Webcare Report of your website. We provide a wealth of information, including:

  • All Software Updates
  • Backups Made
  • Analytics
  • Security Status
  • Website Performance

This report is in PDF format. All monthly Webcare Reports are stored on our server, which you can access at any time.

Each month we will run a performance checkup on your website. 

During the month, plugins and other software components of your website will receive updates. Sometimes these updates can hurt your website page opening speed.

We run a check monthly to ensure that your website is running to its best possible performance metrics.

As time goes by, you will discover changes you want to make to your website.

The small changes may be due to clients’ feedback, Search Engine Optimization (SEO), or even new products and services.

In each of our Webcare Plans, we budget time to make Small Website Changes. A Small Website Change is considered work items such as swapping images, adding a couple of photos, or changing text on existing pages. 

More extensive changes, such as adding new pages or new products, are handled via separate by-the-hour job quotes under our Other Service section.

It’s Easy!

Go to the navigation bar at the top, and under “Website Services,” select “Website Care Plan & Pricing.”

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