Website Support

Website Support

Question: What is WordPress Website Support & Why Do I Need It?

This is a great question!

WordPress is what is called a Content Management System – or CMS for short. Its job is to help you manage all of the content you want to share with your website visitors. WordPress is so good at what it does that it is #1 in the world.

However, there are changes and enhancements that you will want to make to your content over time. That’s where the Support part of what we do at Idea To Growth LLC comes into play.

  • Let’s say that you want to reword the verbiage on one or more of your web pages.
  • Maybe you found or made some new images for some of your web pages.
  • Perhaps you have a new product or service that you want to start selling, and you need some new web pages.

 

These changes are each a Support request that we would handle for you!

This is why your website needs our Website Support Service.

Please keep reading to learn more about our Website Support Service features.

Website SUPPORT Features

EMAIL SUPPORT

We support all of our customers via email. Email is more cost-effective than phone or text. It also allows us to more easily document client questions and problems to get responses and solutions more quickly. 

MONTHLY WEBCARE REPORT

Each month you will get a Monthly Webcare Report of your website. We provide a wealth of information, including:

  • All Software Updates
  • Backups Made
  • Analytics
  • Security Status
  • Website Performance

This report is provided in PDF format. All monthly Webcare Reports are stored on our server, which you can access at anytime

MONTHLY PERFORMANCE CHECKUP

Each month we will run a performance checkup on your website. 

During the month, plugins and other software components of your website will receive updates. Sometimes these updates can hurt your website page opening speed. We run a check monthly to ensure that your website is running to its best possible performance metrics.

SMALL WEBSITE CHANGES SUPPORT

As time goes by, you will discover changes you want to make to your website. This may be due to clients’ feedback, Search Engine Optimization (SEO), or even new products and services.

In each of our Webcare Plans, we budget time to make Small Website Changes. A Small Website Change is considered work items such as swapping images, adding a couple of images, or changing text on existing pages. 

More extensive changes such as adding new pages or new products are handled via separate by-the-hour job quotes under our Other Service section.

Contact

Contact Us

FAQ

FAQ

“Website Support” is the work related to keeping your website and its data up to date and current.

For example, you may:

  • Change your business address
  • Add or delete products
  • Make changes to the About Us section
  • Add or update a Product or Service image

Each of these represents a “Website Support” Maintenance Request. Our team takes each request, reviews it, schedules it, implements it, verifies it, launches it and informs you of the completion of the task. Yep, this is one of our many Business Processes that you’ll read about often here. We do our best to “Do it Right the First Time”.

All of these items fall under “Website Support”.

Sign up for one of our DESIGN – HOSTING – MAINTENANCE – SECURITY – SUPPORT  PLANS :

PERSONAL PLANBUSINESS PLANECOMMERCE PLAN

– and let us keep your website Making Your Money, Safe and Secure.

It’s Easy!

Look for the Button “Choose Your Hosting – Maintenance – Security – Support Plan”

OTHER SERVICES